Learning & Performance Tools SIG SITE

This page contains synopsis of program, backchannel notes from TodaysMeet, and Resources. You are invited to comment on, correct, or extend these notes.

Attendees: Lori Spangler, Elaine Clark, Bruce Glassrud, Joe Lane, John Murphy, David Amdur

Learning 2.0 Tools empower & reward the entire organization for solving problems and adding to enterprise knowledge. Knowledge shared once is captured and searchable for re-use.

1) David went over tools piloted by SIG:

·     SAP StreamWorks – a decision making platform that has flexible modular configurability, and interesting set of tools. But, sign up was off-putting and free service is limited to 5 “Activities” (pages), so its role is not now emphasized. https://streamwork.com/activities/LtkQ2dmjiTeTaVTvNBuc1G

·     PBworks wiki: http://amdur.pbworks.com Good tool, but functions seem supplanted by new GROU.PS Tools SIG SITE. 

·     TodaysMeet: Colaborative "backchannel" notetaking at SIG: http://todaysmeet.com/lptsig

·     GROU.PS Tools SIG SITE: blogs, wikis, forums, RSS Feeds, documents, videos, photos; http://grou.ps/lptsig/

·     Diigo social bookmarking group. It’s an easy way to tag, organize, & share valuable web pages, but also lets you highlight, annotate, and add sticky notes too. http://groups.diigo.com/group/lptsig

I’ve put up a lot of content to get these groups started, but these ‘crowdsource’ tools need a critical mass to function, so YOUR participation will make all the difference! Sign up to GROU.PS and Diigo is quick & easy. You can invite others, too.

2) David led presentation/discussion on Learning 2.0 Tools:

• Formal learning is centralized, hierarchical, laborious, resource intensive, and slow (1 hour e-learning = 100–200 hours of development)

• Learning 2.0 captures knowledge of the crowd, is responsive

• Q: Lori asked for definition of Web 2.0.
A: Online technologies that empower all users to get, create, & broadcast content. Enable collaboration. Search & feeds make content more accessible.

• Social learning model will not replace formal learning (FL). FL is best for new learning. (particularly certification and compliance initiatives. Gaming and simulations are growing FL area)

Learning 2.0 suited to performance support (PS), sharing/developing ideas & new knowledge (Jay Cross, Bob Mosher, Jane Hart)

• Example: Enterprise Wikis

– Captures business information that otherwise would just float around in emails

– Easy to search for information

– Easy to fix mistakes thanks to versioning and audit trail

Examples of Enterprise Use

– Knowledge bases with corporate “how-to’s”, information for new employees, practical information

– Capturing "intelligence" such as competitor and industry activities and consumer trends

– R&D quickly capture bookmarks and commentary on topics. write up research proposals, notes, and experiments

– Corporate glossaries such as product terminology

From: Henrik Gustafsson & Oscar Berg: Web 2.0 At Work © Acando AB;

• Case studies from David Wilkins:

– Over 50% of P&G’s new product ideas now come from it’s customers outside the company.

– Ford Needed to capture & share best practices in linking new Bluetooth devices which are in a state of constant flux: User wiki 10,000 active users and over 1,000,000 message views

–Scottrade Stock Brokerage: Huge growth mode – 200+ branches in under two years Needed to capture knowledge of competitors that was shared by clients. Need to capture & share best practices in a state of constant flux. Results: Weekly and daily use of the system. Documentation of common issues and specialized knowledge at marginal cost. Faster distribution of key information. Culture of sharing & SN

 

• Content examples:

- customer relationship & marketing

- best practices, lessons learned, organizational strategy, workflows, innovations, trends, competitive information, sales strategies, communities of practice, brainstorming, collaboration, Idea Market, Prediction Market

- how to, FAQ wikis, customer support

- onboarding, training, on-the-job learning, reinforce & extend formal learning

Functionalities:

– Discussions, Blogs, Micro-blogs, Wikis, Curated RSS aggregators, Social bookmarking, Tagging, Ratings, Polls, Idea Markets, Prediction Markets, Decision tools, File-sharing, video sharing & annotation,

– Real-time collaboration through voice, pictures, text, co-drawing, diagramming

– Sharable calendars, Timelines, Gantt charts, Identify & rate experts—based on usefulness of contributions

 

Other Functionalities:

– Knowledge validation: Expert/official knowledge can be clearly identified; other knowledge contributors have their entries rated by readers (incentivize in employee reviews),

– Moderation technology, Search traditional and social learning resources together (while filtering permissions),

–Federable user-configured platform (Like GROU.PS)

Implementation suggestions from Jon Ciampi, et al, Elearning! Magazine forum:Integrating Informal Learning with Web 2.0 Technologies:

1)Identify high-impact corporate goals that could use social networking and deliver tangible business value: onboarding, on-the-job learning, communities based on business role or common focus, corporate engagement, customer support forums

Also identify acute pains that learning programs can help to solve. Start small with one or two critical-use cases. Demonstrate clear value and ROI before broader roll-outs.

2)Evaluate your one or two high-value use cases, and then look for technology to solve the problem.

3)Define and measure clear success criteria, like adoption rate to LMS and retention rate.

4)Fun factor is essential for adoption and retention

5)Establish ‘rules of the road’; Will you allow personal content and interactions? Or is it purely work-related? What behaviors are not allowed? Will there be rewards for certain behaviors?

 

Backchannel notes from TodaysMeet:

Elaine Clark: StreamWorks -- decision making tools Ability to review decisions

Elaine Clark: Tools to try. Todaysmeet.com/lptsig pbworks grou.ps/lptsig - configurable. groups.diigo.com/groups/lptsig - bookmark site and anotat

Joe: 1 hour e-learning = 200 hours of development.

Joe: Communities of Practice....

Joe: Harnessing the intelligence of the crowd...

Joe: Which is the more reliable source? Wikipedia or CNN?

Joe: Enterprise Wikis: what makes them useful?

Joe: Case studies suggest that corporate enterprise Wikis can help...

Joe; Best way to share tips & tricks on application use?

Joe: Highest % of calls...How do I...?

Elaine Clark: What about visual recordings of screenshots for specific problems - Flash or other motion demo?

Joe: Reward people for sharing information ..instead of playing, "who stole my idea"

Joe: Having coffee at Starbucks...found a new job...

Joe: Prediction market: How long does our CEO have...?

Joe: Do leaders communicate the value of the technologies?

Joe; What are the things we learned, that have value, that we ought to share and include in our training?

Lori: I just looked it up...texting while driving is more fatal than while drinking

Elaine Clark: An expert in what?

Elaine Clark: Confluence - wiki- Atlassian

Elaine Clark: What is web 2.o The term "Web 2.0" (2004-present) is commonly associated with web applications that facilitate interactive information sh

 

Learning 2.0 Resources

Examples:

Jane Hart—Social Learning Examples in the Workplace: http://www.c4lpt.co.uk/handbook/corporate.html

Brad Anderson, CEO of Best Buy at Zeitgeist '08

http://www.youtube.com/watch?v=n9cKXZBYapQ&feature=player_embedded#!

David Wilkins: http://dwilkinsnh.wordpress.com/2009/02/20/examples-of-real-social-learning/

Enterprise Mashup Examples: http://www.webmashup.com/Mashup/Enterprise-Mashups/Faceforce-l3045.html

 

Presentations:

Henrik Gustafsson & Oscar Berg, Acando AB:
 Web 2.0 At Work - Simple And Social Collaboration Between Coworkers: http://bit.ly/cdOZOi

David Wilkins: Doing Social Learning RightV2:http://www.slideshare.net/dwilkinsnh/social-learning-strategy-v2

 

Blogs:

David Wilkins: http://dwilkinsnh.wordpress.com/

Jay Cross: http://www.informl.com/

Bob Mosher and Conrad Gottfredson (archive): http://performancesupport.blogspot.com/

Jane Hart: http://janeknight.typepad.com/pick/

Dan Pontefract: http://www.danpontefract.com/

Connie Malamed: http://theelearningcoach.com/

News: http://www.elearninglearning.com/social-learning/

• Tweet
• SHARE